Issues & Support

Get help with XSS Scanner API issues, find solutions to common problems, and get the support you need.

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Common Issues

API Key Authentication Failed

Error: "Invalid or inactive API key" when making API requests

Open Updated: 2 hours ago
High Priority

Troubleshooting Steps:

  1. Verify your API key is correctly copied from the dashboard
  2. Check if your API key is active in your account settings
  3. Ensure you're using the correct header format: X-API-Key: your_api_key
  4. Confirm your subscription is active and not expired
Reported by: 15 users

Rate Limiting Errors

Error: "Rate limit exceeded. Please try again later."

Resolved Updated: 1 day ago
Medium Priority

✅ Solution:

The rate limiting has been increased to 120 requests per minute for all users. If you're still experiencing issues, please contact support.

Reported by: 8 users

False Positive Detection

Scanner incorrectly flags safe code as vulnerable

In Progress Updated: 3 hours ago
Low Priority

🔧 Workaround:

You can temporarily disable specific pattern matching by adding comments to your code. Our team is working on improving the accuracy of the detection algorithms.

Reported by: 23 users

MongoDB Connection Issues

Database connection fails in production environment

Resolved Updated: 5 hours ago
High Priority

✅ Solution:

Updated connection string format and added retry logic. Please update your environment variables and redeploy.

Reported by: 12 users

Frequently Asked Questions

How do I get an API key?

You can get an API key by signing up on our website. After registration, you'll receive your API key in the dashboard. Make sure to keep it secure and don't share it publicly.

What are the rate limits?

The current rate limit is 120 requests per minute for all users. If you need higher limits, please contact our support team to discuss enterprise options.

Why am I getting false positives?

Our scanner uses pattern-based detection which may occasionally flag safe code. We're continuously improving our algorithms. You can help by reporting false positives through our issue tracker.

How do I integrate the API with my application?

You can integrate our API using simple HTTP requests. Check our API documentation for code examples in various programming languages including Python, JavaScript, and cURL.

Is my code stored on your servers?

No, your code is processed in memory and not stored on our servers. We take privacy seriously and only log metadata for debugging purposes.

What programming languages are supported?

Our scanner works with any HTML, JavaScript, or mixed web content. It can detect XSS vulnerabilities in code written in any programming language that generates web content.

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Still Need Help?

Contact Support

Can't find what you're looking for? Our support team is here to help you resolve any issues.

devtoolsconglomerate.support@gmail.com
+233 (059) 615-4533
Response time: Within 24 hours

Additional Resources

API Documentation
GitHub Repository
Community Forum